Welcome to Saanskrityam Handicraft Store! We are delighted to bring the timeless beauty of traditional Indian craftsmanship to your home. Below you'll find answers to our most frequently asked questions. If you need further assistance, please contact us — we're always happy to help.
🚚 Shipping & Delivery
How long does order processing take?
All orders are carefully packed and dispatched within 3–5 business days. Each piece is individually inspected and wrapped to ensure it reaches you safely.
What are the domestic shipping rates and delivery times?
We offer standard and expedited shipping options within the United States. Shipping rates and estimated delivery times are calculated at checkout based on your location and chosen shipping method. Most domestic orders arrive within 5–10 business days after processing.
Do you ship internationally?
Yes! We ship to select countries worldwide. International shipping rates and delivery estimates are displayed at checkout. Please note that international orders may be subject to customs duties, taxes, or import fees levied by the destination country — these are the responsibility of the recipient. Please review our Shipping Policy for full details.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. If you have any concerns about your shipment, please reach out to us.
🔄 Returns & Exchanges
What is your return policy?
We want you to love every piece you receive. If you are not completely satisfied, we accept returns within 30 days of delivery. Please review our full Refund & Return Policy for eligibility details.
What condition must items be in for a return?
Items must be returned in their original, unused condition and in the original packaging. We are unable to accept returns on items that have been used, damaged after delivery, or altered in any way.
How do I initiate a return or exchange?
Please contact us within 30 days of receiving your order with your order number and reason for return. Our team will guide you through the process promptly.
Are there items that cannot be returned?
Custom or personalized orders are final sale and cannot be returned unless they arrive damaged or defective. Please refer to our Refund Policy for a complete list of non-returnable items.
✨ Product Care
How do I care for brass and bronze statues?
Our brass and bronze sculptures are crafted using traditional techniques and develop a beautiful patina over time. To maintain their luster:
• Dust regularly with a soft, dry cloth.
• Avoid harsh chemical cleaners or abrasive materials.
• For a gentle clean, use a soft cloth lightly dampened with water and mild soap, then dry immediately.
• To restore shine, apply a small amount of lemon juice mixed with salt, rub gently, and rinse — or use a specialized metal polish.
• Keep away from prolonged moisture or humidity to prevent tarnishing.
How do I care for Madhubani and Kalamkari paintings?
Our hand-painted artworks are created using natural pigments and require gentle care:
• Display away from direct sunlight to prevent fading.
• Avoid humid environments; store in a cool, dry place.
• Do not fold or roll the artwork unnecessarily.
• Frame under UV-protective glass for long-term preservation.
• Dust lightly with a soft brush — never use water or cleaning agents on the painted surface.
How do I care for wooden carvings?
Our hand-carved wooden pieces are finished with natural oils or lacquers:
• Dust with a soft, dry cloth regularly.
• Avoid placing in direct sunlight or near heat sources, which can cause cracking.
• Occasionally apply a small amount of furniture wax or teak oil to nourish the wood and maintain its finish.
• Keep away from excessive moisture.
How do I care for textiles and home decor fabrics?
Our handwoven and hand-block-printed textiles are delicate and best cared for as follows:
• Dry clean or hand wash in cold water with a gentle detergent.
• Do not wring or tumble dry — lay flat to dry in shade.
• Iron on a low setting on the reverse side to protect prints and embroidery.
• Store folded in a cool, dry place away from direct light.
🏺 Materials & Authenticity
What materials are used in your products?
Our collection features a rich variety of traditional materials:
• Brass & Bronze — used in devotional statues and sculptures, crafted using the ancient lost-wax (Dhokra) casting method.
• Natural pigments & handmade paper/fabric — used in Madhubani and Kalamkari paintings.
• Seasoned hardwoods — used in hand-carved wooden decor and figurines.
• Natural fibers — cotton, silk, and wool used in textiles and home furnishings.
• Terracotta & clay — used in select decorative pieces and lamps.
Are your products authentic and handmade?
Absolutely. Every piece in our collection is handcrafted by skilled artisans across India's renowned craft regions — from the bronze casters of Tamil Nadu to the Madhubani painters of Bihar and the Kalamkari artists of Andhra Pradesh. We are committed to preserving these centuries-old traditions and supporting the artisan communities behind them. Explore our full collection to discover the stories woven into each piece.
Do your products come with certificates of authenticity?
Select premium pieces include documentation about the artisan and craft tradition. Details are noted in individual product descriptions. If you have questions about a specific item, please contact us.
💳 Ordering & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with SSL encryption for your peace of mind.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure timely dispatch. If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.
How do I track my order status?
You will receive email updates at each stage of your order — confirmation, dispatch, and delivery. You can also log into your account to view your order history and current status.
Is my personal and payment information secure?
Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption and PCI-compliant payment processing. Your data is always protected.
🎨 Custom Orders
Do you accept custom or personalized orders?
Yes! We love bringing your vision to life. Whether you're looking for a specific deity statue, a custom-sized painting, or a personalized gift set, we work with our artisan partners to fulfill bespoke requests.
What is the process for placing a custom order?
Simply contact us with your requirements — including the type of piece, dimensions, materials, and any specific design details. We will share a quote, timeline, and next steps. Please note that custom orders typically require 4–8 weeks for creation and delivery, and are non-refundable once production begins.
Can I request gift wrapping or a personalized message?
Yes! We offer gift-ready packaging for special occasions. Please mention your request in the order notes at checkout or contact us after placing your order, and we will be happy to arrange it.
Still have questions? We'd love to hear from you. Contact our team and we'll get back to you within 1–2 business days. Thank you for supporting traditional Indian craftsmanship. 🙏
